CABLE TV INTERNET CUSTOMER AGREEMENT
(Complete Version)
This
agreement (“Agreement”) is made and entered into on ________________ by
and between CND Acquisitions, Inc. (“Cable TV”) and ________________________________
(“Customer”). Whereas it is the desire
of Customer to have Cable TV’s enhanced high-speed cable access service
available to its premises and it is the desire of Cable TV to install and make
its enhanced high-speed cable access service available at the Customer address
herein, now, therefore, the Parties agree as follows:
1. Definitions
"Computer"
means Customer's personal computer that will be used to access Cable TV’s
On-Line Services (“Service”). A
Computer will need to meet certain requirements that will be specified by Cable
TV.
"Equipment"
means the cable modem and any other equipment, if necessary, to be installed at
a Customer's premises.
"Software"
means the computer software licensed for the limited use described in this
Agreement by Cable TV to Customer to enable a Computer to access the Service
through the Equipment, as described in Section 4a. If "Software" is installed on more than one Computer
that number must be specified in this Agreement and additional charges will
apply.
2. General
a. This Agreement sets forth the terms and
conditions which apply to the use of the Service by Customer. No representation, warranty, term or
condition, other than as specifically set forth in this Agreement, shall be
binding on the Parties.
b. Cable TV shall have the right at any time to change or
discontinue any aspect or feature of the Service, including but not limited to
content, hours of availability, price, help information, and equipment needed
for access to and use of the Service.
c. Customer is responsible for all use of Customer's Account in all
circumstances including under any screen name or Password by any person. Customer will ensure that all use of
Customer's Account complies fully with this Agreement. Customer shall be responsible for protecting
the confidentially of Customer's passwords.
Customer shall also be responsible for notifying Cable TV of any changes
in Account information (e.g. address, phone, etc.).
d. Customer represents and warrants that he or
she is at least 18 years of age.
Customer may, at his/her discretion, permit minors to use the Service
under adult supervision. Customer is
solely responsible for monitoring all material that is accessed by minors using
the Customer's account.
e..
Either
Cable TV or Customer may terminate Service at any time for any reason. If Customer has accepted a special pricing
package, some termination charges may apply.
Customers may terminate their Accounts upon sending written notice to
Cable TV via E-mail, fax or postal service (to the address listed in this
Agreement for Notice to Cable TV).
Customer is responsible for all fees up to the date of termination of
the service. Customer will receive a
refund for any prepaid days not yet used after the termination date. Customer agrees that the obligation to pay
amounts due under this Agreement will survive termination of this Agreement.
f..
The
provisions of this Customer Agreement may be modified and/or supplemented by
Cable TV at any time and your continued use of the Service following any such
modification or supplement shall constitute acceptance thereof.
g. Transfer of the Account or any Customer's
rights or obligations, hereunder to any other person or entity, or to a new
residence, is strictly prohibited without prior authorization from Cable TV and
will most likely involve an additional installation charge.
3. Charges
a. Customer agrees to pay for the Service to
which he/she has subscribed herein, including applicable charges for
installation and all applicable local, state or federal fees or taxes. Monthly charges for the Service are set
forth on a separate price list, are published online, and are subject to change
in the future. Service charges will be
billed monthly in advance and are payable on the first of the month.
b. An administrative late charge may be
charged on accounts 30 days past due.
There will be only one such administrative charge for each month's
charges not paid when due.
c. If Customer discontinues the Service he/she
will be required, in addition to payment of all overdue balances, to pay a
reconnect charge or trip charge (where applicable) before reconnection. In addition, if Customer is leasing a modem
from Cable TV, Customer is responsible
for paying a modem return charge and any previously agreed to charges, if Cable
TV must come to the Customer's site.
d. Cable TV may charge a service fee for all
returned checks and bank card or charge card chargebacks.
e. Customer will be responsible for all expenses (including
reasonable attorneys' fees) incurred by Cable TV in collecting any amounts due
in accordance with this Agreement and unpaid by Customer.
5. Customer
Conduct, Operating Policies and Conditions of Use
a. Customer shall use the Service for lawful
purposes only. Customer shall not post
or transmit through the Service any material (including any message or series
of messages) that violates or infringes in any way upon the rights of others
(including copyright), that is unlawful, threatening, abusive, obstructive,
harassing, defamatory, invasive of privacy or publicity rights, vulgar, obscene,
profane or otherwise objectionable, that encourages conduct that would
constitute a criminal offense, give rise to civil liability, or otherwise
violate any law.
b. ADVERTISING, RESELLING, REUSE OR
ANY SOLICITATION WITH RESPECT TO PRODUCTS OR SERVICES IS STRICTLY PROHIBITED
WITHOUT EXPRESS WRITTEN APPROVAL FROM CABLE TV AND A CONTRACT FOR PAYMENT OF
RELATED FEES.
c. The Service contains copyrighted material, trademarks and other
proprietary information, and the entire contents of the Service are copyrighted
as a collective work under the United States copyright laws. Customer may download copyrighted material
solely for Customer's personal use.
Except as otherwise expressly permitted under copyright law, no copying,
redistribution, publication or commercial exploitation of downloaded material
will be permitted without the express prior written consent of Cable TV and,
where applicable, the third party copyright owner. In the event of any permitted copying, redistribution or
publication of copyrighted material, no changes in or deletion of author
attribution or copyright notice shall be made.
Customer may download public domain materials for the Customer's own use
or non-commercial distribution.
d. Customer shall not upload, post or otherwise make available on
the Service any material protected by copyright, trademark or other proprietary
right without the express permission of the owner thereof. Customer may upload public domain materials
and is responsible for and assumes all risks with respect to the determination
of whether materials are in the public domain.
Customer hereby grants Cable TV the right to edit, copy, remove, publish
and distribute any material made available on the Service by Customer
(including postings to chat services, forums and bulletin boards on the
Service) at any time for any reason.
e. Customer gives Cable TV consent to use,
distribute, sell, transfer, loan, or otherwise share with other persons or
entities user lists as well as aggregate information, but not contrary to any
applicable laws. Aggregate information
includes demographic data, usage patterns, preferences, survey data, or other
descriptive information which does not disclose the identity of any particular
user. Customer may opt out of such
participation at any time by using online procedures defined by Cable TV.
f. The provisions of this Section 5 are for
the benefit of Cable TV, their affiliated and third party content or
information service providers and licensors and each shall have the right to
assert and enforce such provision directly on its own behalf.
g. Without limiting any of the foregoing
provisions of this Section 5, Additional Operating Policies and Conditions of
Use for Customers
(1) Customers must not impersonate any
person on the system or communicate under a false name or a name that Customer
isn’t entitled or authorized to use.
(2) Customers shall not participate or
use their Accounts in any way to make fraudulent offers of products, items or
services.
(3) Customers must refrain from mass
posting of the same message to many inappropriate on-line sites (junk E-mail,
bombing or spamming).
(4) Customers may not post or E-mail
scams such as “make-money-fast” schemes or pyramid/chain letters.
(5) Customers may not use the system to
send unsolicited advertising, promotional material or other forms of unwanted
solicitation, except in areas on-line specifically designated for such
communications.
(6) Customers may not interfere with
other users use of Cable TV’s Service.
(7) Customers may not transfer post or
transmit files which contain viruses, worms, “Trojan horses” or any other
contaminating or destructive features.
(8) Customers may not export software or
technical information in violation of United States export control laws.
(9) Customers may not perform any
activity which constitutes a criminal offense.
(10) Customers may not use Cable TV’s
Service in any manner that disrupts the Cable TV system for other Cable TV
Customers, or which threatens to or actually causes damage to the Cable TV
system, or is considered to be abuse of the system (examples include “spawning”
dozens of processes, consuming excessive memory or CPU for long periods). Depending upon the extent of the abuse,
Customers may receive warnings, or in some cases, have their Accounts
suspended. Cable TV reserves the right
to monitor Customer’s actions when deemed necessary to troubleshoot
connectivity problems or determine if there is an abuse of the Cable TV
Internet system.
(11) Service available at advertised
rates is intended for residential use only.
It is not intended to run any Web servers, FTP servers, Game Servers,
etc. If customer is found to be running
any of the aforementioned services, Customer’s service may be immediately
discontinued.
(12) Service is sold to a single
Customer for use in a single household.
Any attempt to resell or distribute service without the express written
permission of Cable TV, will result in immediate termination of service and
possible criminal prosecution.
h. Violations of the Customer Conduct,
Operating Policies and Conditions of Use in this Section 5 are unethical and in
some cases may be unlawful. Cable TV
has no practical ability to restrict conduct which violates these policies and
conditions and cannot ensure prompt removal of content or immediate cessation
of violative conduct. Accordingly,
Cable TV expressly denies any liability to Customers or third parties for
failure to enforce these policies and conditions.
i In its sole discretion, Cable TV may
initiate an investigation and, in order to prevent further possible
unauthorized activity, may suspend access to Service to the individual Account
in question. Confirmation of violations
may result in cancellation of the individual Account and/or criminal
prosecution.
6.. Service and Repairs
Cable TV will use its best efforts to respond to
service calls related to the Service in a timely manner. Cable TV will attempt to correct
interruptions of Service, due to technical malfunction, at Cable TV’s expense. The cost of such correction will be billed
to the Customer if the repair requires a Customer site visit that is determined
in Cable TV’s sole judgment to be a result of Customer negligence, lack of
knowledge, software, Customer installed wiring, hardware or any problem not
caused by Cable TV. Other repair or
replacement will be at Customer’s expense.
7.. Service Interruptions -- Force Majeure
In the event of
complete failure of Service due to technical malfunction for twenty-four (24)
consecutive hours or more, Customer is entitled to a prorated credit upon
request. To qualify for an adjustment,
Customer must request a credit within thirty (30) days of the failure.
Cable TV shall have no
liability, including as set forth in this Section 7, for interruption of
Service due to circumstances beyond its control, including without limitation,
acts of God, natural disaster, regulation or government acts, fire, civil
disturbance, strike or weather.
8. Disclaimer
of Warranty -- Limitation of Liability
a. CUSTOMER EXPRESSLY AGREES THAT
USE OF THE SERVICE IS AT CUSTOMER'S SOLE RISK.
NEITHER CABLE TV OR THEIR AFFILIATES NOR ANY OF THEIR RESPECTIVE
EMPLOYEES, AGENTS, THIRD PARTY CONTENT OR INFORMATION SERVICE PROVIDERS OR
LICENSORS WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO
THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE
SERVICE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION,
SERVICE OR MERCHANDISE PROVIDED THROUGH THE SERVICE. CERTAIN CONTENT MAY BE OBJECTIONABLE OR UNSUITABLE FOR MINORS AND
CUSTOMER IS RESPONSIBLE FOR AND MUST EXERCISE HIS/HER OWN DISCRETION WHEN
ALLOWING MINORS TO USE THE SERVICE.
b. CABLE TV DOES NOT WARRANT, AND SHALL NOT BE
RESPONSIBLE IN ANY REGARD FOR ANY MERCHANDISE OR SERVICES ORDERED THROUGH THE
SERVICE FROM THIRD PARTIES OR OTHER COMMERCIAL TRANSACTIONS WITH THIRD
PARTIES. CUSTOMER SHALL BE RESPONSIBLE
FOR ALL SUCH CHARGES AND SHALL INDEMNIFY CABLE TV FOR ALL LIABILITY IN
CONNECTION THEREWITH.
c. THE SERVICE, THE EQUIPMENT AND THE SOFTWARE
ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND,
EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE
OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY AND INCAPABLE OF EXCLUSION,
RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.
d. THE LICENSED CABLE TV PRODUCT IS DESIGNED TO BE UTILIZED FOR A
HIGH SPEED CABLE MODEM-ENABLED SERVICE, AND WHEN UTILIZED VIA DIAL-UP TELEPHONE
LINES THE LICENSED CABLE TV PRODUCT MAY NOT EXHIBIT ALL OF THE FEATURES OR
PROVIDE THE SAME LEVEL OF FUNCTIONALITY AS IT WOULD WHEN USED VIA
CABLE-MODEM. CABLE TV WILL HAVE NO
RESPONSIBILITY TO ENHANCE, REENGINEER, REPURPOSE, OR OTHERWISE CUSTOMIZE OR
MODIFY THE LICENSED CABLE TV PRODUCT FOR ANY REASON WHATSOEVER, INCLUDING TO
IMPROVE ITS PERFORMANCE IN A DIAL-UP SERVICE.
e. NEITHER CABLE TV NOR THEIR
AFFILIATES NOR ANY OF THEIR VENDORS SHALL HAVE ANY RESPONSIBILITY OR LIABILITY
WITH REGARD TO THE OPERATION OR REPAIR OF CUSTOMER'S SOFTWARE OR COMPUTER, OR
FOR ANY LOSS OF DATA BY CUSTOMER, HOWEVER CAUSED.
f. EXCEPT AS PROVIDED IN SECTION 7, IN NO
EVENT (INCLUDING NEGLIGENCE) WILL CABLE TV OR THEIR AFFILIATES, OR ANY
PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR DISTRIBUTING THE SERVICE
(INCLUDING THE CONTENT INCLUDED THEREIN OR THE INFORMATION SERVICES ACCESSED
THEREBY), THE EQUIPMENT OR THE SOFTWARE, BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY
TO USE THE SERVICE OR OUT OF THE BREACH OF ANY WARRANTY.
g. IN NO EVENT SHALL THE CUMULATIVE LIABILITY
OF CABLE TV UNDER THIS AGREEMENT EXCEED ONE MONTH’S TOTAL PAYMENT PAID BY
CUSTOMER TO CABLE TV.
h. CUSTOMER HEREBY ACKNOWLEDGES
THAT THE PROVISIONS OF THIS SECTION 8 SHALL APPLY TO ALL CONTENT AND THE
SERVICE, AND ARE FOR THE BENEFIT OF CABLE TV AND THEIR AFFILIATES, THIRD PARTY
CONTENT AND INFORMATION SERVICE PROVIDERS AND SUPPLIERS AND THEIR RESPECTIVE
EMPLOYEES AND AGENTS (EACH OF WHICH SHALL HAVE THE RIGHT TO ASSERT AND ENFORCE
THE PROVISIONS OF THIS SECTION 8 DIRECTLY ON ITS OWN BEHALF).
9.. Monitoring
Cable TV shall have the right, but not the obligation, to monitor the
content of the Service, including chat rooms, bulletin boards and forums, in
order to determine compliance with this Agreement and any operating rules
established by Cable TV. Cable TV shall
have the right in its sole discretion to edit, refuse to post or remove any
material submitted to or posted on the Service. Without limiting the foregoing, or Cable TV’s rights under
Section 2, Cable TV shall have the right to remove any material that Cable TV,
in its sole discretion, finds to be in violation of the provisions hereof or
any operating rules established by Cable TV hereafter, or otherwise to be
objectionable (including indecent or obscene words or material; obstructive or
disruptive communications; epithets and the like). Under no circumstances, however, does or will Cable TV undertake
any obligation to review or determine the acceptability or accuracy of any
Customer postings. Customer shall be
responsible for and shall indemnify Cable TV from any liability resulting from
Customer's postings, including for defamation, copyright, trademark or other
proprietary right infringement, or otherwise.
10.. Indemnification
Customer
agrees to defend, indemnify and hold harmless Cable TV, its affiliates and
third party content and service providers and their respective officers,
directors, employees and agents, from and against all claims and expenses,
including attorneys' fees, arising out of the use of the Service by Customer or
otherwise arising out of the use of the Customer's Account.
11.. Notifications
Customer's privacy
interests, including Customer's ability to limit disclosure of certain information
to third parties, are safeguarded by provisions of the Cable Communication
Policy Act of 1984, as amended.
Customer's rights under the foregoing law, and Cable TV’s privacy
practices, are described in the Customer Privacy Notice delivered to Customer
and incorporated herein by reference.
Customer acknowledges by execution of this Agreement receipt of the
Customer Privacy Notice.
Cable
TV may provide Notice to Customers, from time to time about various matters,
either on-line or by phone or by U.S. Mail.
Any notice given to the Customer in whose name an Account is registered
is deemed notice to all users of the Account.
Notice by Customer to Cable TV must be given by electronic message or
conventional mail, unless otherwise specified in this Agreement. For the purposes of delivering notice to
Cable TV, Customer shall address its communications to: Cable TV, ATTN:
Internet Service, P.O. 1000 Murphy, NC 28906.
12.. Miscellaneous
This Agreement and any operating rules for the
Service established by Cable TV now or hereafter constitute the entire
agreement of the parties with respect to the subject matter hereof, and
supersede all previous written or oral agreements between the parties with
respect to such subject matter; provided that any other special pricing
agreement or subscription or customer agreement relating to Customer's cable
television service with Cable TV shall remain in full force and effect. Acceptance of Service or execution of this
Agreement shall constitute acceptance of the terms and conditions herein. This Agreement shall be construed in
accordance with the laws of the State of Georgia, without regard to its conflict
of laws rules. In the event that any
portion of this Agreement is held to be invalid or unenforceable, the invalid
or unenforceable portion shall be construed in accordance with applicable laws
as nearly as possible to reflect the original intentions of the Parties as set
forth herein, and the remainder of the Agreement shall remain in full force and
effect. No waiver by either Party of
any breach or default shall be deemed to be a waiver of any preceding or
subsequent breach or default.
13.. SUBSCRIPTION TO CABLE SERVICES. Customer understands that in order to receive Internet/data
services at advertised price, Customer must maintain a subscription to Basic
Cable Service, which is also provided by Cable TV.